A lifeline between non-desk work and customer experience

A smile, a sympathetic ear, patience, politeness, finding the best product, in-depth questions… these are typical qualities of good employees in the retail and hospitality industries. All those qualities are getting more and more significant due to the increasing importance of customer experiences. Optimize customer experiences by internal communication. 

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What you'll learn about

  • Importance of internal communication to provide perfect customer experience
  • 'Emotional labor'
  • Best pratices for keeping employees engaged, which is necessary to provide top-quality customer experiences and a pleasant working environment

I need this so much!

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